Privacy Policy

Welcome to Tuvarao.com, your trusted source for premium green tea products for your home. At Tuvarao, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We collect information that you provide directly to us when you:

Create an account on our website
Place an order for our green tea products
Subscribe to our newsletter
Participate in surveys or promotions
Contact our customer service

The types of information we may collect include:

Personal Identifiers: Name, email address, postal address, phone number, and payment information
Account Information: Username, password, and purchase history
Transaction Information: Details about purchases or orders you make through our website
Communication Data: Your preferences in receiving marketing from us and our communication preferences

2. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Time zone setting and location
Pages you view
How you interact with our website

We collect this information using cookies and similar technologies. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Process and fulfill your orders
Create and manage your account
Provide customer support
Send transactional emails (order confirmations, shipping updates)
Send marketing communications (if you have opted in)
Improve our website and product offerings
Analyze usage patterns and trends
Protect against fraudulent transactions and potential security breaches
Comply with legal obligations

We process your personal data only when we have a valid legal basis to do so, including:

Your consent
To fulfill our contractual obligations to you
To comply with legal requirements
For our legitimate business interests, provided these do not override your fundamental rights and freedoms

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Companies that help us operate our website, process payments, fulfill orders, and provide customer support
Business Partners: Trusted third parties who assist us in offering products and services
Legal Authorities: When required by law, court order, or governmental regulations
Corporate Transactions: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Secure network architecture
Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct inaccurate or complete incomplete data.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to our processing of your personal data in certain circumstances.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred internationally.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Last Updated: May 15, 2023